Frequently Asked Questions (FAQs) – Relaxed Wears
Your trusted source for premium Relaxed Wears products
Welcome to the Relaxed Wears FAQ page. We’ve gathered the most common questions about our products, ordering process, and policies to help you have a smooth shopping experience. If you need further assistance, please refer to the support resources available on our website.
1. What products does Relaxed Wears offer?
Relaxed Wears specializes in premium, comfortable apparel inspired by the relaxed lifestyle of Los Angeles and the spirited energy of Liverpool. Our collection includes hoodies, t-shirts, joggers, caps, and accessories – all designed with unique graphics, breathable fabrics, and durable stitching. Whether you’re lounging at home or heading out in the city, our pieces blend West Coast ease with European flair.
2. Are all products on relaxedwears.com original?
Yes. Every item sold on relaxedwears.com is 100% original, designed and produced exclusively for Relaxed Wears. We do not sell counterfeit or third-party goods. Our designs are inspired by global streetwear culture but are completely our own creations.
3. How do I find my correct size?
We provide a detailed size chart on every product page. For best results, please measure your chest, waist, and hips while wearing light clothing. If you fall between two sizes, we recommend choosing the larger size for a relaxed fit. You can also check customer reviews – many buyers share whether an item runs small, true to size, or oversized.
4. Can I change or cancel my order after placing it?
We begin processing orders very quickly to ensure fast turnaround. If you need to change or cancel your order, please request it within 1 hour of placing the order via the customer support form on relaxedwears.com. After that window, your order may already have entered our fulfillment process and cannot be modified.
5. How can I track my order?
Once your order ships, you will receive an automated email containing a tracking number and a link to the carrier’s tracking page. You can also log into your account on relaxedwears.com and view the order status under “My Orders.” Please note that tracking information may take up to 48 hours to update after shipment.
6. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and digital wallets such as PayPal and Apple Pay. All transactions are encrypted and secure. We do not store full payment details on our servers.
7. Is my personal information safe on relaxedwears.com?
Absolutely. We use SSL encryption and comply with standard data protection practices. Your name, address, and purchase history are used only to fulfill your orders and improve your shopping experience. We never sell or rent your personal data to third parties.
8. Do you ship internationally?
Yes, Relaxed Wears ships to many countries worldwide. However, please be aware that international shipments may be subject to customs duties, taxes, or import fees imposed by your local government. These fees are the responsibility of the recipient and are not collected by us. For detailed information, please check with your local customs office before ordering.
9. How long will it take to receive my order?
Delivery times vary based on your location and the shipping method selected at checkout. Typically, domestic orders arrive within 3–7 business days, while international orders may take 10–20 business days. Please note that these are estimates and not guarantees. During peak seasons (e.g., holidays), slight delays may occur.
10. What is your return and exchange policy?
We want you to love your Relaxed Wears gear. If you are not completely satisfied, you may request a return or exchange within 30 days of receiving your order. Returned items must be unworn, unwashed, and with all original tags attached. The customer is responsible for return shipping costs unless the item arrived defective or we made an error with your order. Exchanges are processed after we receive and inspect the returned product.
11. What if I receive a damaged or incorrect item?
We sincerely apologize if that happens. Please contact us within 7 days of delivery through the support section on relaxedwears.com. Include your order number, a clear photo of the damage or incorrect item, and a brief description. We will arrange a free replacement or a full refund – including any return shipping costs if needed.
12. Can I buy Relaxed Wears products in physical stores?
Currently, Relaxed Wears products are exclusively sold online at relaxedwears.com. We do not have any physical retail locations or authorized third-party resellers. This ensures you receive authentic products and the best possible customer service directly from us.
13. Do you offer gift cards?
Yes, we offer digital gift cards available for purchase on relaxedwears.com. Gift cards are delivered via email and can be used toward any product on our website. They never expire and are non-refundable.
14. How do I care for my Relaxed Wears clothing?
To keep your gear looking fresh, we recommend machine washing inside out in cold water with similar colors. Tumble dry on low heat or hang dry to preserve print quality and fabric softness. Do not bleach or dry clean unless stated otherwise on the internal tag.
15. I have a question not listed here. What should I do?
We’re here to help. Please visit the “Help Center” or “Contact Us” page on relaxedwears.com. Our support team typically responds within 24–48 hours on business days. For quick answers, you can also check our live chat feature during operational hours.